Yes, we deliver to most pin codes within India. If your location is serviceable by our courier partners, your order will be accepted and dispatched as usual. 

Your order should arrive within 3 to 8 working days from the date of dispatch, depending on your location and the courier's operational conditions.

If you're unavailable during the delivery attempt, our courier will try again up to two more times. If all attempts fail, the parcel will be returned to our dispatch center.

Changes to the delivery address are not guaranteed once the order is confirmed. Please email us immediately and we’ll assist you if the order hasn’t been dispatched yet.

You must initiate your return request within the return window, which begins from the date the item is delivered. Requests outside this timeframe won’t be accepted.

Yes, products that are customized, used, washed, or marked non-returnable during purchase cannot be returned under any circumstances.

Once your returned item is received and passes inspection, your refund will be processed to your original payment method within 5 to 7 business days.

Return shipping costs are the customer’s responsibility unless the return is due to a defect or an incorrect item sent by us. Initial shipping charges are non-refundable.

Yes, you can cancel your order as long as it hasn’t been processed or dispatched. Once shipping begins, cancellations are no longer permitted.

Log into your Trenzwear account, head to the ‘Orders’ section, select the relevant order, and click ‘Cancel.’ Follow the prompts to complete your cancellation.

If your cancellation request is approved, your refund will be processed to the original payment method within 5 to 7 business days. A confirmation will be sent to your email.

No, once production has started on a personalized or made-to-order item, it cannot be canceled. This is clearly indicated at the time of purchase.