At Trenzwear, under the administration of Emercart Solutions Private Limited, we strive to maintain a consistent and dependable purchasing experience. However, we also acknowledge that there may be instances where order cancellations become necessary. The following policy outlines eligibility, procedures, and refund terms associated with order cancellations.  

Scope of Application  

For the purposes of this policy, “we,” “us,” and “our” refer to Trenzwear, while “you,” “your,” and “user” pertain to individuals placing orders through Trenzwear. By proceeding with a purchase, you consent to the terms described herein. We recommend reviewing the following information thoroughly before requesting a cancellation.  

Eligibility for Cancellation  

• Orders may be canceled only if they have not entered the processing or shipping stage.  
• Customized or made-to-order items are not eligible for cancellation once their production has commenced.  
• Order status can be verified through your Trenzwear account dashboard or by contacting our customer support.  
• If an order has been packed or dispatched, cancellation requests will not be accepted. In such situations, alternative support options may be offered.  

Timing and Deadlines  

• Cancellations must be initiated prior to the commencement of order packaging or shipment.  
• Once the fulfillment process has begun, cancellation requests will no longer be accepted.  
• During peak seasons or promotional campaigns, the standard cancellation window may be reduced. Any such exceptions will be communicated at checkout.  

Procedure for Submitting a Cancellation Request  

To initiate a cancellation request, please follow the steps below:  

• Sign in to your account on Trenzwear.  
• Navigate to the  ‘Orders’ section.  
• Locate the order you wish to cancel.  
• Select the  ‘Cancel’ option and follow the guided instructions.  
• For any issues encountered during this process, please contact our support team for assistance.  

Refund Policy for Canceled Orders  

Following the approval of your cancellation request:  

• The refund will be issued to the same payment method used during checkout.  
• Refunds are generally processed within 5 to 7 business days from confirmation.  
• A notification will be sent once the refund has been successfully executed.  
• In cases where the refund is delayed beyond the usual timeframe, our support team will assist in resolving the matter.  

Non-Cancellable Orders  

The following categories of orders are not eligible for cancellation:  

• Custom-made or personalized items after production has begun.  
• Orders that have already been packed or dispatched.  
• Products explicitly marked as non-cancellable during purchase. Such conditions will be clearly stated on the product page or at the point of checkout.  

Policy Revisions  

Trenzwear reserves the right to amend or update this policy at any time without prior notice. In the event that an order appears to be in breach of our terms or is identified as suspicious, we hold the discretion to cancel it unilaterally. The most current version of this policy as published on our official website will be considered binding in such cases.  

Contact Information  

If you have any questions regarding order cancellations or require support, please contact our customer service team at emercartsolutionspvtltd@gmail.com. Your satisfaction is of utmost importance to us, and we remain committed to assisting you promptly and professionally.